Monitronics Wins 2013 Police Dispatch Quality Award
FRISCO, Texas (June 25, 2014) – The Security Industry Alarm Coalition (SIAC) is proud to award the 2013 Police Dispatch Quality (PDQ) Award to Monitronics. The PDQ award is given to the company that promotes best practices working with law enforcement to reduce the number of unnecessary dispatches to alarm customers. The award was presented at the Icebreaker Luncheon at ESX in Nashville on June 24th.
“Monitronics has long been an industry leader in promoting best practices in reducing the number of alarm dispatches,” said Stan Martin, SIAC Executive Director. “Their commitment to their customers and their drive to partner with law enforcement is evident by their implementation of proven dispatch reduction strategies.”
Monitronics’ Alarm Response Center (ARC) in Charlotte-Mecklenburg, North Carolina delivered an impressive police dispatch rate of .184. This monitoring center is also a CSAA Five Diamond, IQ Certified and UL listed. In addition to alarm reduction techniques such as two-call verification and utilizing ANSI CP-01 panels, Monitronics is also a leader in two-way voice technology as well as a charter member of the ASAP electronic dispatch program.
“The security of our customers is our number one priority and it is an honor for our company to win such a prestigious award,” said Darin Anderson, Monitronics’ Vice President of Monitoring Operations. “We work very hard across all departments at Monitronics to deliver consistent, high quality service while continuing to be a valuable partner to emergency agencies throughout the country.”
The PDQ Award is given annually by SIAC and the False Alarm Reduction Association (FARA), and co-sponsored by Honeywell Security, Security Sales & Integration Magazine, and the Installation Quality (IQ) Program.
SIAC represents one voice for the electronic security industry on alarm management issues – communicating solutions and enhancing relationships with law enforcement. SIAC is comprised of four major North American security associations--Canadian Security Association (CANASA), Security Industry Association (SIA), Central Station Alarm Association (CSAA), and the Electronic Security Association (ESA). For more information, go to www.SIACinc.org, www.siacinc.wordpress.com, or follow us on www.twitter.com/siacinc.
The False Alarm Reduction Association, established in 1997, is an organization of public safety false alarm reduction professionals and alarm industry representatives, whose main mission is to provide a forum for the exchange of information on successful false alarm reduction programs, to serve as a clearinghouse for agencies seeking to reduce false alarms and to foster an environment of cooperation among law enforcement, the alarm industry and the alarm user. For more information, visit www.faraonline.org.
ABOUT MONITRONICS INTERNATIONAL, INC.
A subsidiary of Ascent Capital Croup, Inc., Monitronics is one of the nation’s largest and fastest-growing security alarm monitoring companies. Headquartered in Dallas, Texas, it provides monitored home and business security system services to over 1 million residential customers and commercial clients through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico. To learn more, visit www.monitronics.com.