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Marietta, GA Shows 70 Percent Reduction in Alarm Calls

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Marietta, GA Shows 70 Percent Reduction in Alarm Calls

Chief Dan Flynn Credits Partnership with Alarm Industry

FRISCO, Texas (September 21, 2011) – New data indicates the Marietta, Georgia alarm ordinance continues its three-year trend of reducing false police dispatches to alarm calls. Through the implementation of nationwide best practices and working closely with the alarm industry, Marietta has seen a dramatic 70 percent decrease in dispatches to alarms since the ordinance was passed in mid-2008.   

“Chief Dan Flynn and his staff have implemented a series of steps that have freed up valuable police resources while maintaining service to their community,” said Stan Martin, executive director of the Security Industry Alarm Coalition (SIAC).

“It’s a philosophy of community policing. One of the primary fundamentals of community policing is that we establish partnerships with the community we serve,” said Chief Flynn. “And certainly the alarm industry and all of its components are community partners.” 


“Because of more availability of our officers and quicker responses to other things, we were able to reduce overall calls for police service and we had a crime reduction as well,” said Chief Flynn.


The city began tracking this data in 2006, with the most recent update in August 2011.  The first two years predated the new ordinance, which was approved by the city council in July 2008. Chief Billy Grogan of the Dunwoody Police Department, formerly a Deputy Chief with the Marietta Police Department,  worked for several years with the Georgia Association of Chiefs of Police and SIAC to craft a best practices ordinance acceptable to the city council.  Provisions in the ordinance included alarm registration, enhanced call verification (ECV), and progressive fines beginning with the third false alarm each year.  “A good alarm ordinance, drafted in partnership with the alarm industry, can produce great results,” said Chief Grogan.

In sheer numbers, reductions in alarm calls began in 2007 and showed a “dramatic decline in 2008,” according to the city’s update, from 8,667 to 4,994.  Another decrease of 1,740 alarm calls in 2009 yielded a 65 percent decrease in alarm calls since 2006.  Adding in statistics so far in 2011, the decrease has grown to 70 percent.

“We believe the alarm ordinance has caused alarm users to operate their systems more carefully.  More importantly, alarm companies rose to the occasion and began to work more closely with their customers and alarm users to be sure alarms were better maintained, thus improving protection and safety,” said Marietta Police Chief Dan Flynn.

Chief Flynn says his department never considered non-response to alarms.  “I think it is bad policing to say the heck with it, we’re not going. That’s contrary to all of our teachings and certainly contrary to the entire philosophy of community policing.  We’re here to serve and protect – not to ignore.” 


SIAC is comprised of four major North American security associations--Canadian Security Association (CANASA), Security Industry Association (SIA), Central Station Alarm Association (CSAA), and the Electronic Security Association (ESA)--representing one voice for the alarm industry on alarm management issues. SIAC’s primary charter is to significantly reduce calls for service while strengthening the lines of communication with law enforcement professionals and end users. For more information, contact


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