No matter what industry you are in, there are situations where you can learn from the successes of others. Some might call that stealing. Feel free to do so. We’re going to allow you to steal from us. We have a new page on our Web site with information on success...
Richmond official Bill Hobgood gave a “ringing” endorsement to the Automated Secure Alarm Protocol (ASAP) at an ISC West session in Las Vegas, Security Systems News (SSN) reported. Hobgood, project manager for the Department of Information Technology Public Safety...
With submissions just completed for the Police Dispatch Quality (PDQ) award, it continues to be clear to us here at SIAC how important customer training is. Customers need to know how to operate their security system properly before it becomes operational. Cutting...
Data coming out of police departments and other venues across the country continue to reinforce that local ordinances should offer two or fewer free false dispatch calls to police before enforcing fines. There has been growing evidence that the vast majority of...
Attention, attention everyone: Don’t Tweet when you are on vacation. That’s the SIAC tip of the week to protect your home. “What’s the big deal?,” you might ask. If you are using Twitter to tell your friends and other followers of the spectacular filet mignon you just...
Just like there’s more than one way to cook a chicken, there more than one way to improve an alarm ordinance. The goal is to reduce unnecessary and dispatch calls. A jurisdiction can get there in many ways. SIAC does not prescribe solutions. We earn your dollars by...
A fundamental question electronic security companies should continually ask themselves is the following: “What are we doing to reduce calls for dispatch?” It makes business sense, and because it makes you more efficient operationally, you can use this to attract new...
Your SIAC dollars are hard at work. Day after day, week after week, we’re in the trenches, communicating solutions and maintaining law enforcement relationships. Just recently, activity in Tucson, AZ, took up a large part of our agenda the past 30 days. Misinformation...
The more we catch bad guys, the less we’ll hear about the need for dispatch reduction. It sounds kind of odd, doesn’t it? But it makes sense. If criminals are caught (either during or after the act), communities will be safer, police happier and we’ll hear less about...
SIAC sends its thanks to all our weekly faithful readers of this blog. When we are out and about at alarm management industry functions, people come up to us and let us know they appreciate the issues we raise in this forum. Most recently, several members from the...