Alarm system owners are more and more embracing text messaging as a means of being contacted by monitoring centers after a signal is received there. This is good for the electronic security industry, as it can alert the customer more quickly, reduce potential errors when a message is relayed by voice, and help reduce unnecessary alarm dispatches by clearing up the situation.
One cause of alarm dispatches can be the inability of the monitoring center to reach the customer (and members of their call list) and alert them to the breach. Rather than potentially having to make multiple calls to the list, a text message can be sent to all the phone numbers at once. That’s efficient and makes sense.
Rapid Response Monitoring (RRM) recently reported that though the use of text messaging to call lists, the response from customers is 70 percent, compared to 30 percent previously through answering of phone calls from the monitoring center. RRM is looking to significantly reduce alarm dispatches through this improved customer communication by developing what they call “rapidSMS.”
RapidSMS is a service that notifies customers instantly of an alarm, providing an app-like experience via a text message. It allows the recipient to make critical decisions in real-time and take action quickly. No app is required and all mobile devices are fully supported.
With ISC West postponed due to the coronavirus, where they had previously planned to present rapidSMS, RRM now plans to host a digital premiere event on April 2. SIAC believes this is an excellent event to put on your calendar. It’s another positive step in the evolution of improving alarm management that we support. The call is April 2 a 2 p.m. EDT. Go to https://www.rrms.com/ to find additional details.