Urgent Message from National Suicide Prevention Lifeline to Alarm Companies

Dec 22, 2020 | Blog, Uncategorized

(Editor’s note: The attached announcement regarding changes needed to be made by Burglar and Fire Alarm Companies in preparation for the nationwide implementation of 988 as the 3-digit abbreviated dialing code for the National Suicide Prevention Lifeline. The message comes from the National Suicide Prevention Lifeline – NANPA.)

It is imperative that alarm companies reprogram alarm panels in customers’ premises if they currently are programed to dial out seven digits to reach the alarm monitoring bureau.  If they are dialing out seven digits now, they must be re-programed to dial out a ten-digit number which includes the area code plus telephone number.  Such updates or reprogramming must occur between April 24, 2021 and October 24, 2021 (the permissive dialing period).  Starting these efforts before April 24, 2021 may result in failed calls if permissive 10-digit dialing has not yet been implemented.The changes need to be completed by October 24, 2021.

No change is needed if the alarm panels are currently dialing out ten-digits, or if they are dialing out a toll free number (800, 888, 844, etc.) to reach the alarm monitoring bureau.

We need your assistance in notifying alarm companies in 37 states and 83 area codes about the transition from 7-digit to 10-digit local dialing.  Any assistance in notifying your membership would be appreciated. 

Additional information about this transition on the NANPA website at https://nationalnanpa.com/transition_to_10_digit_dialing_for_988/index.html